Résumé

Design leader with 15+ years of experience building design teams and human-centered products across healthcare, government, and startups, transforming complex systems into intuitive experiences.

Aledade

Senior Director, Experience Design & Research (Head of Design)

October 2024 - present

Head of the Experience team, managing design for a diverse portfolio of products across Aledade, including clinician and practice staff tools, EHR integrations, patient engagement and call center offerings, internal employee experiences, analytics, and account management products.

Director, Experience Design & Research

August 2022 - October 2024

Established and led a team responsible for a portfolio of care management and patient engagement products, developing targeted approaches to improve customer adoption and internal operations.

Ad Hoc

Managing Principal Designer

June 2018 - August 2022

Led a UX team working HealthCare.gov, Medicare.gov, and the CMS Design System. Over 4 years I tripled the size of the UX team, built a team of UX managers, facilitated complex discovery efforts, and worked alongside government stakeholders to translate complex policy into intuitive experiences.

Practice Designer

July 2016 - May 2018

Conducted digital transformation initiatives for VA.gov to turn paper-based benefits forms into online applications, redesigned login and identity verification to improve access and security, streamlined outdated online tools, and contributed to design systems to aid navigation and comprehension.

Bedrocket

Director of Product Design

June 2014 - June 2016

Lead a team designing Bedrocket’s B2B video content management system as well as custom media properties for responsive web, native mobile, and TV applications as part of their client services arm.

Product Designer

April 2013 - May 2014

Chief designer for Bedrocket’s CMS product from the early concept design through launch and later building subsequent analytics and monetization tools.

Additional Experience

Degas Media | Co-Founder, Lead Designer | February 2012 - March 2013

Inkd | Graphic Designer | November 2010 - December 2011

Education & Certifications

B.A. Graphic Design | Western Washington University | 2007 - 2010

Certificate: Strategic Business Thinking for Designers | Second Wave Dive | 2021

Core Competencies

Leadership and Management | Product strategy • Design and research practice development • Data-informed decision making • Storytelling and executive communication • Coaching and mentorship

Design Operations | Design program management • Resource allocation and capacity planning • Process improvement • Design QA • Design critiques • Design system governance • Agile/Scrum processes

Methods and Tools | Human-centered design • Product Design • Service design • Journey mapping • Design sprints and workshop facilitation • Prototyping • User research • Usability testing • Interaction design • Visual design • UX writing • Information architecture • Accessibility • Inclusive design