Director, Experience Design & Research

August 2022 - present

Lead an Experience team supporting chronic condition management programs. Facilitating discovery efforts and overseeing research and design initiatives focused on improving the end to end service experience, developing targeted approaches to improve customer adoption and internal operations.

Ad Hoc
Managing Principal Designer

June 2018 - August 2022

Led a UX team working HealthCare.gov, Medicare.gov, and the CMS Design System. Over 4 years I tripled the size of the UX team, led a team of UX managers, facilitated complex discovery efforts, and worked alongside government stakeholders to translate complex policy into intuitive experiences.

Practice Designer

July 2016 - May 2018

Conducted digital transformation initiatives for VA.gov to turn paper-based benefits forms into online applications, redesigned login and identity verification to improve access and security, streamlined outdated online tools, and contributed to design systems to aid navigation and comprehension.

Director of Product Design

June 2014 - June 2016

Lead a team designing Bedrocket’s B2B video content management system as well as custom media properties for responsive web, native mobile, and TV applications as part of their client services arm.

Product Designer

April 2013 - May 2014

Chief designer for Bedrocket’s CMS product from the early concept design through launch and later building subsequent analytics and monetization tools.

Degas Media
Co-founder, Lead Designer

February 2012 - March 2013

Responsible for the creative direction of the company and its products, including branding, marketing materials, our flagship content creation platform and web, mobile, and TV applications.

Graphic Designer

November 2010 - December 2011

Designed bespoke branding and collateral for small businesses. Worked as a vendor to Microsoft to develop Word, Excel, and Publisher templates for Microsoft Office 2013.

Education & Certifications
B.A. Graphic Design

Western Washington University, 2007 - 2010

A.A. General Studies

Bellevue Community College, 2005 - 2007

Strategic Business Thinking for Designers

Second Wave Dive, 2021