June 2018 - present
Lead a UX team working with the Centers for Medicare and Medicaid Services on HealthCare.gov, Medicare.gov, and the CMS Design System. Over 4 years I tripled the size of the UX team, led a team of UX managers, facilitated complex discovery efforts, and worked alongside government stakeholders to translate policy into understandable experiences to help people get access to healthcare.
July 2016 - May 2018
Designed Veteran-centered online services for VA.gov. Conducted digital transformation initiatives to turn paper-based benefits forms into online applications, redesigned login and identity verification to improve access and security, streamlined outdated online tools, and contributed to design systems and content design patterns to aid navigation and comprehension.
June 2014 - June 2016
Lead a team designing Bedrocket’s B2B video content management system as well as custom media properties for responsive web, native mobile, and TV applications as part of their client services arm.
April 2013 - May 2014
Chief designer for Bedrocket’s CMS product from the early concept design through launch and later building subsequent analytics and monetization tools.
February 2012 - March 2013
Responsible for the creative direction of the company and its products, including branding, marketing materials, our flagship content creation platform and web, mobile, and TV applications.
November 2010 - December 2011
Designed bespoke branding and collateral for small businesses, as well as readymade templated artifacts for customization. Involved daily customer relations management as well as print production expertise. Worked as a vendor to Microsoft in a large-scale project to develop Word, Excel, and Publisher templates that were shipped with Microsoft Office 2013.
Western Washington University, 2007 - 2010
Bellevue Community College, 2005 - 2007
Second Wave Dive, 2021